IT Outsourcing is a common solution for non-specialized companies. More economic and more proficient, IT Outsourcing is the answer for a flawless business continuity program. More information about this subject can be accessed on its dedicated page.

1. IT Outsourcing

Definition & use
Reducing costs. Keeping costs under control. Optimizing productivity, these are just three of the main reasons to outsource your IT department or activity. Whether you are a small or middle sized company, or a „non-IT corporation” best way to optimize costs with IT is to hand it over to professionals that do this work 24/7. Troubleshooting, Network administration, IT security, web-management , database management , technical support, application development. You can focus on your Core Business while IT issues are being solved flawlessly.

Codespring approach
Many times we were asked for various interventions, and many times we ended by constantly providing outsourced IT service for our clients. Good work ethics, highly skilled professionals and extremely communicative approach is the key of our success in relating with our customers. Once we have committed ourselves to an IT outsourcing contract you can be sure that things will be taken care of so that everybody be rewarded for their trust. Your access to talent, operational expertise and proven quality will turn into savings or even more: into pure profit!

Examples:

Our state of the art infrastructure provides an ideal environment for your servers’. We dispose of air-conditioned server room, redundant fibre optic that enables a broad band internet connection, secured physical access system, professional fire-protection equipment in order to provide the highest level of security for your servers and services. We have several clients who have outsourced their entire service portfolio to us from webhosting, e-mail services up to total infrastructure synchronization. We as well provide storage services for a lot of clients. They can synchronize this way their business data on a daily or weekly basis in order to have an off-lying, secure hard copy at their disposition.

2.Remote management

Definition & use
Remote management is an opportunity for us to exercise persistent and smooth supervision and perform maintenance on our clients’ network infrastructure. Through remote management we are able to provide immediate and professional trouble-shooting. It enables our qualified network specialists to assist our clients’ real time in order to assure seamless protection. This method bridges geographical distances via internet, it brings the client closer to us, without the need to travel far distances.

Codespring approach
By taking advantage of the internet assured possibilities, remote management system puts us into direct connection with our clients and enables our permanent virtual presence to secure the clients’ network infrastructure. No matter in which part of the world is our clients’ headquarters located, we can provide secure and professional IT-services real time, if different types of remote management techniques are applied.

Examples:

You can grant us direct access to your servers, provided the remote management cards are installed in your servers. This way we are able to deploy them and perform maintenance on them from a distance, or even assist you with solving physical errors. We use several monitoring systems in order to prevent possible upcoming errors: these systems alert us well ahead a possible upcoming error is due to appear (munin, nagios, cacti, mom). We can get access to your network infrastructure via encrypted channels that were created with this specific purpose (openvpn, cisco vpn, ssh).

3. Remote operational assistance

Definition & use
Remote operational assistance is the service that makes it possible for us to offer prompt help for our clients whenever a problem occurs. We can accurately come up with an immediate solution in response to the client’s needs and we can enter into the client’s system via secure connection upon the client’s request.

Codespring approach
Remote operational assistance is a tool in the hands of our specialists to assure that your business operates smoothly as they are ready to assist you to configure your system in the best way it serves your needs.

Examples:

We can enter your computers and servers any time you require assistance from us, if any service permitting remote operations is deployed to your computers. (TeamViewer, LogMeIn, VNC, RDC). Please note that the whole process is done only through secure connection (vpn, ssh).